1Introduction
At Wings Driving School Ltd, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry, purchase driving lessons or contact our business.
We aim to collect only the information reasonably necessary to operate our driving school and provide our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
2Company information
- Company name
- Wings Driving School Ltd
- Company registration number
- 14035450
- Registered office
- 85 Uxbridge Road, Clarendon, London, England, W5 5BW
- Website
- wingsdrivingschool.co.uk
- Telephone
- 020 3633 0397
Wings Driving School Ltd is the data controller responsible for personal information processed as part of our business operations.
We provide driving lessons and related services across West & North West London and surrounding areas.
3Personal information we collect
Website enquiries
When customers contact us through our website enquiry form, we collect:
- Name
- Telephone number
- General postcode area, such as W5, UB1 or HA0
- Details of the driving lessons or services requested
This information is sent directly to our business email inbox.
We do not maintain a separate customer database specifically for website enquiries.
Online purchases
When customers purchase driving lessons or courses through our website, WooCommerce may collect and store:
- Customer name
- Email address
- Telephone number
- Billing information entered during checkout
- Details of purchased lessons or courses
- Order dates, payment status and transaction references
The exact information collected depends on the checkout fields presented on our website.
Our website and technical service providers may also process information such as IP addresses, browser information and cookie preferences.
4How we use your information
We use personal information to:
- Respond to driving lesson enquiries
- Check driving instructor availability
- Arrange and confirm driving lessons
- Manage online bookings and purchases
- Process and verify payments
- Respond to customer service requests
- Administer refunds where applicable
- Maintain appropriate financial records
- Operate, maintain and secure our website
- Comply with applicable legal obligations
We do not sell or rent customer personal information.
We do not use website enquiry information to send unsolicited marketing emails.
5Legal basis for processing information
We process personal information under the following lawful bases where applicable:
- Contract – to respond to booking requests, arrange driving lessons and provide purchased services.
- Legal obligation – to meet applicable accounting, tax and other legal requirements.
- Legitimate interests – to manage enquiries, administer our business, maintain website security and improve our services, where our interests are not overridden by individual rights.
- Consent – where required for non-essential cookies, optional marketing communications or other processing that requires consent.
Where processing is based on consent, customers may withdraw their consent at any time.
6Website enquiries and email storage
When customers submit an enquiry through our website, their information is delivered to our company email inbox.
We use this information to contact customers, discuss lesson requirements and arrange driving instruction.
We do not maintain a separate database specifically for website enquiries. However, enquiry emails are electronically stored until deleted.
We retain enquiries only for as long as reasonably necessary for the relevant business purpose.
7WooCommerce customer information
Our website uses WooCommerce to manage online purchases of driving lessons and courses.
WooCommerce stores relevant customer and order information, which may include contact details, billing information, purchased services, payment status and transaction references.
We use this information to administer purchases, manage bookings, respond to enquiries, process refunds and maintain appropriate financial records.
Access to WooCommerce customer information is limited to authorised individuals who require access for legitimate business or technical purposes.
8Stripe card payments
We use Stripe to process online card payments.
Stripe may process customer payment information, transaction details and information necessary for payment security and fraud prevention.
Wings Driving School Ltd does not intentionally collect or store customers' full payment card numbers or card security codes in its own records.
Stripe may retain transaction information in accordance with its privacy policy and applicable legal requirements. See the Stripe Privacy Policy.
9Bank transfer payments
Customers may also pay for driving lessons by bank transfer.
Our banking provider may process information including the payer's name, payment amount, transaction date, payment reference and relevant bank transaction details.
We use this information to verify payments and maintain appropriate financial records.
We do not request customers' online banking passwords, PINs or banking security credentials.
10Website development, SEO and IT support – Hexabit
Wings Driving School Ltd uses an external SEO, website development and IT support company called Hexabit.
Hexabit assists us with the development, organisation, technical maintenance, monitoring and improvement of our website. Its services may include:
- Website development and updates
- Website maintenance and technical support
- Search engine optimisation (SEO)
- Website performance monitoring
- Website security and technical troubleshooting
- WooCommerce and website functionality support
Depending on the access required to provide these services, Hexabit may have access to website administration systems and personal information stored within those systems, including WooCommerce customer and order records.
Where Hexabit processes personal information on our behalf, it acts as a data processor and is required to handle that information in accordance with applicable data protection law and our documented instructions.
We remain responsible for ensuring that personal information processed on our behalf is handled lawfully.
We expect external service providers to use appropriate security measures and to access personal information only where necessary to provide their services.
11Sharing information with driving instructors
Where necessary to arrange driving lessons, we may share limited customer information with the instructor providing the service. This may include:
- Customer name
- Telephone number
- General postcode area
- Relevant lesson requirements
We share information only where reasonably necessary to arrange or provide driving instruction.
We expect instructors to handle customer information responsibly and in accordance with applicable data protection requirements.
12Other third-party service providers
We may use external providers to support our website and business operations. These may include:
- Hexabit – website development, SEO and IT support
- WooCommerce – online order management
- Stripe – online payment processing
- Banking providers – bank transfer payments
- Website hosting and email providers
- Other technical support providers where necessary
Personal information may be processed by these providers where necessary to deliver their services.
We do not sell customer personal information to third parties. We may also disclose information where required by law.
13Data storage and security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Customer enquiry information is received through our business email inbox. Online customer and order information is stored through WooCommerce and associated website systems. Payment information may be processed and retained by Stripe and our banking providers.
Authorised website administrators and technical service providers, including Hexabit where appropriate, may have access to relevant systems for maintenance and support purposes. Access should be limited to what is necessary for the relevant business or technical task.
Although we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.
14How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Website enquiry information is retained while needed to respond to customers, arrange lessons or deal with related matters.
WooCommerce order information and payment records may be retained for longer where required for accounting, tax, legal or dispute-resolution purposes.
We review information and securely delete or anonymise it when it is no longer required, subject to applicable legal obligations.
16International data transfers
Some website, hosting, analytics or payment service providers may process personal information outside the United Kingdom.
Where international transfers take place, we will ensure that appropriate safeguards or other lawful transfer arrangements are in place as required by UK data protection law.
17Your data protection rights
Under UK data protection law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Request restriction of certain processing activities
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details below. We will respond within the time limits required by law.
18Children's privacy
Some learner drivers may be under 18 years old.
We collect only information reasonably necessary to respond to enquiries, arrange lessons and provide our services.
We take appropriate care when handling personal information relating to younger customers and comply with applicable data protection requirements.
19Marketing communications
We do not use website enquiry information to send unsolicited marketing emails.
If we introduce optional marketing communications, we will comply with applicable UK electronic marketing and data protection requirements. Customers will be provided with appropriate choices and opt-out options where required.
20External websites
Our website may contain links to third-party websites, including social media platforms and payment services. These websites may have their own privacy policies.
We are not responsible for the privacy practices of external websites and encourage visitors to review their policies.
21Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, payment systems, technical providers or legal requirements.
Updates will be published on our website with a revised date.
22Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
- Company
- Wings Driving School Ltd
- Company registration number
- 14035450
- Registered office
- 85 Uxbridge Road, Clarendon, London, England, W5 5BW
23Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
- ICO website
- ico.org.uk
- ICO telephone
- 0303 123 1113
© 2026 Wings Driving School Ltd. All Rights Reserved.
