These Terms & Conditions apply to all driving lessons, courses, mock tests, car hire for driving tests and gift cards booked with Wings Driving School® online, by telephone or in person. By making a booking, you confirm that you have read and agree to them.
1Your instructor
Your instructor is a self-employed franchisee of Wings Driving School Ltd.
Wings Driving School Ltd acts as agent for your instructor where it makes bookings with, or supplies any information or documentation to, you.
The contract for driving tuition is solely between you and your instructor.
Wings Driving School® is affiliated and in partnership with West End Dan, West End Driving School and Blue Driving School.
2Tuition
Tuition is only available if you:
- are aged 17 or over, or aged 16 or over and receive the higher rate of Disability Living Allowance (mobility component); and
- hold a valid UK provisional driving licence; and
- are legally entitled to drive in the UK.
3Lessons
You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.
On your first lesson you must present your instructor with a valid provisional licence.
You must tell your instructor about anything that affects your ability or entitlement to have driving tuition, or any lack or loss of a valid UK provisional driving licence.
If you are late for a lesson, it will still finish at the agreed time. If you are not at the agreed pick-up point and your instructor cannot reach you, the lesson will be treated as cancelled without notice (see section 5).
4Fitness to drive and safety
For your safety and that of other road users, you must:
- meet the legal eyesight standard – be able to read a car number plate from 20 metres – and wear your glasses or contact lenses if you need them to drive;
- not be under the influence of alcohol, drugs or any medication that affects your ability to drive;
- wear footwear suitable for driving.
Your instructor may refuse to start, or may end, a lesson if they reasonably believe it is unsafe to continue. In that case the lesson will be charged in full.
5Cancellation of lessons
If you want to cancel a lesson, a minimum of 48 hours' prior notice should be given. If your instructor cancels a lesson due to illness or mechanical breakdown, they'll rearrange the lesson. Cancellations made by you must be confirmed directly between you and your instructor.
If you don't give at least 48 hours' notice of cancellation, you'll be charged for the lesson(s) concerned in full.
If you have booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give ten clear working days' notice to cancel it. This may mean that you lose your DVSA and instructor test fee if your instructor says you're not ready for your test within this ten-day notice period. The driving instructor has the right to withdraw the tuition car on the day of your test if, in the instructor's opinion, the candidate is not at the required test standard.
6Payment and lesson bookings
You must pay for any tuition at the time of your booking to confirm the slot allocated.
There is a small booking fee for booking online or paying over the phone – currently £4.99 for a single lesson or service, and £9.99 for 5 or 10-lesson packages. The fee is always shown before you pay. This is a management and protection fee which secures your payment. If you would like to avoid this charge, you are very welcome to pay by bank transfer or directly to your allocated instructor.
Like all driving schools in the UK, the money you pay the instructor will be between you and them, and we cannot protect your money against unforeseen circumstances. If you pay the company, your money will be held in our holding account and paid to your allocated instructor each time your lessons are completed.
If you require a refund for any unused lessons, you can contact Wings Driving School® directly and we will reimburse you for any unused lessons paid directly to us. If you have paid your instructor, you should approach your allocated instructor for a refund. Wings Driving School® has no responsibility or liability to you for payments made by any other means. If you pay your instructor directly by any method, you should make sure you get a receipt.
After you make your payment, your instructor will contact you within 72 hours.
7Your 14-day right to cancel
If you book online or by telephone, you have the right to cancel your booking within 14 days of the day you made it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask us to start your lessons within the 14 days and then cancel, we will deduct the value of any lessons you have already taken. Otherwise, you will receive a full refund, within 14 days of telling us.
To cancel, contact us by email or telephone using the details at the end of these terms. This right does not apply once all your booked lessons have been completed.
8Refund policy and warranty
You can cancel your pre-paid tuition at any time. For the provisions relating to the cancellation of individual lessons, see section 5. After the 14-day cancellation period in section 7, the following applies:
- If you've taken lesson(s) at the time of cancellation, you won't be eligible for a refund on any lessons taken, inclusive of the booking fee (if applicable).
- Where possible, we'll refund you using the same method you used to pay for your lessons. If for any reason we're not able to do this, we'll refund you by any other method we think is appropriate.
- All bookings made online or by telephone are subject to the administration/booking fee displayed to the customer at the time of booking. This fee is separate from the cost of driving tuition and covers the administration, payment processing and management of the booking. Once a booking and payment have been successfully processed, the administration/booking fee is non-refundable, including where the customer subsequently cancels the booking or requests a refund for unused tuition.
- We may ask you for additional information to confirm your identity, to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We'll use this information to make sure we follow our Merchant Operating Instructions for card collection facilities.
- Refunds may take up to 10 working days to reach you or your account.
- Refunds of partial block bookings will be made pro rata on any lessons not taken.
- In the event of a "buy one get one free" offer, no refund will take place once the first lesson has been taken.
- If you've paid using a pre-paid gift card or Wings Driving School® voucher, we won't be able to offer a refund after redemption of the card or voucher.
- In the event of a refund request for block bookings with Wings Driving School®, any approved refunds will be recalculated at the standard hourly rate. Additionally, an administrative fee of £30 will be applied to cover processing costs. This policy ensures transparency and fairness in handling refund requests for block bookings, taking into account both the standard rate and administrative overhead. Customers are encouraged to review and understand this policy before making block bookings with Wings Driving School®.
If you've paid your instructor for the tuition you want to cancel, your instructor will refund you following these same principles.
9Gift cards and block bookings
Block bookings and gift vouchers have an expiry date of 12 months from the date of purchase. These cannot be used after the expiration date, and any unused value will be forfeited. It is essential to plan your lessons accordingly to make the most of your gift card. If you have any questions about the expiration date or need help scheduling your lessons, please don't hesitate to contact our customer service team.
Gift cards are delivered by email on the date chosen at purchase, can be used towards driving lessons with Wings Driving School®, and cannot be exchanged for cash.
10Limitation of liability
Your instructor and Wings Driving School® aren't liable to you for any loss or damage caused where, and to the extent that:
- there's no breach of a legal duty owed to you by your instructor or Wings Driving School®;
- such loss or damage is not a reasonably foreseeable result of such a breach;
- any such loss or damage, or increase in loss or damage, results from any breach or omission by you;
- any such loss or damage results from circumstances or matters outside the reasonable control of your instructor or Wings Driving School®.
Your instructor and Wings Driving School® shall not, in any event, be liable for losses relating to any business interest you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business, or business interruption.
You're reminded that Wings Driving School® is not a party to the contract for driving tuition itself, which is between you and your instructor. This doesn't affect any liability that Wings Driving School® may have for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by it of any legal duty owed by it to you.
Nothing in these Terms & Conditions will affect any statutory rights you may have as a consumer.
11Insurance
Your instructor will carry the appropriate motor insurance to provide comprehensive cover should you be involved in a collision as a learner driver, whilst in control of driving the instructor's tuition vehicle.
12Exam car rental
Purchased hours do not automatically include use of the car for your driving test (also known as "use of tuition car for test").
UK driving schools are not obliged to provide a car for the test, and this is an additional service known as Car Hire for Test.
If you wish to use one of our vehicles for your driving test, this service must be booked separately and is available at an extra cost. Full details, including current pricing, can be found on our Car hire for exam page.
13Complaints
If you are unhappy with any part of our service, please contact us first – we will acknowledge your complaint within 72 hours and do our best to resolve it quickly.
If your complaint is about an instructor's conduct or the standard of their tuition and it cannot be resolved with us, you can also contact the DVSA, which regulates approved driving instructors.
14Your personal information
We use your personal information only to arrange and provide your lessons and take payments. Please read our Privacy Policy for full details.
15Changes and governing law
We may update these Terms & Conditions from time to time. The version published on this page when you make your booking applies to that booking.
These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.
If you have any questions about these terms, please get in touch:
